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The Salesforce Certified User Experience Designer certification exam measures an individual's knowledge and understanding of the user-centered design process, design principles, and best practices for creating effective user experiences within Salesforce applications. User-Experience-Designer exam also evaluates the individual's ability to design and prototype user interfaces, create user flows, and conduct usability testing. User-Experience-Designer exam is divided into different sections that test the individual's knowledge of Salesforce design principles, design thinking, user research, and design implementation.
The User-Experience-Designer certification is a valuable asset for professionals who want to boost their career in Salesforce design. It is an industry-recognized certification that demonstrates the holder's ability to design and implement user-centered solutions that align with best practices in user experience design. Salesforce Certified User Experience Designer certification is awarded by Salesforce, which is known for its popular customer relationship management (CRM) software.
Salesforce Certified User Experience Designer Sample Questions (Q84-Q89):NEW QUESTION # 84 The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.
In which two ways should their experience be improved? Choose 2 answers
* A. Recommend using related lists instead of list views.
* B. Share list views to Public Groups and only add relevant users.
* C. Request users to create and share their list views.
* D. Remove irrelevant public list views.
Answer: B,DExplanation:
Explanation
To improve the experience of the service team at Cloud Kicks, their UX Designer should do the following12:
. Share list views to Public Groups and only add relevant users. This will help to organize and manage the list views based on the roles and responsibilities of the service team members, and to avoid cluttering their list view menu with unnecessary or irrelevant list views. Public Groups are collections of users, roles, or other groups that can be used to share list views, reports, dashboards, and other records3.
C). Remove irrelevant public list views. This will help to reduce the number of list views available, and to make it easier for the service team members to find the relevant ones. Irrelevant public list views are those that are outdated, duplicated, unused, or not applicable to the service team's needs or goals.
References: List Views - Salesforce Help, Your Complete Guide to Salesforce List Views in Lightning, Public Groups - Salesforce Help, Improve List View Performance - Salesforce
NEW QUESTION # 85 Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?
* A. Work that is mostly in the field
* B. Ability to toggle between multiple records
* C. Need for viewing multiple list views at the same time
Answer: BExplanation:
Explanation
The Console is a tab-based workspace that allows users to access multiple records and related information on a single screen. This can help users who need to switch between different records quickly and easily, without losing context or wasting time. For example, a salesperson who needs to compare different opportunities, check account details, or update contact information can benefit from using the Console. The Standard Salesforce Navigation, on the other hand, only allows users to open one record at a time, which can be limiting for some use cases. References: : Salesforce Console : Explore the Service Console
NEW QUESTION # 86 Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?
* A. Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.
* B. Ensure all text is black to maximize readability.
* C. Optimize for color contrast-ratio and screen-reading technology.
* D. Design a mobile-responsive solution to be used with Mobile Publisher.
Answer: CExplanation:
The design should be optimized for color contrast-ratio and screen-reading technology, as these are the best practices for designing for visually impaired people12. Color contrast-ratio is the difference in brightness and color between the foreground and the background of a text or an image3. A high color contrast-ratio makes the text or the image more visible and readable for people with low vision or color blindness4. Screen-reading technology is a software that converts text and images on a screen into speech or braille output for people who are blind or have severe vision loss. A design that is compatible with screen-reading technology ensures that the content and functionality of the product are accessible and understandable for these users. References: Accessibility Standards - Salesforce Help, How to Configure Salesforce for your Blind and Low Vision Users - Salesforce Admins, Color Contrast Ratio - WebAIM, Color Contrast Checker - WebAIM,
, The correct answer is B. When designing for a visually impaired audience, it is important to optimize for color contrast-ratio and screen-reading technology. This will ensure that the design is accessible to those with visual impairments. Color contrast-ratio ensures that the text is easily readable, while screen-reading technology allows people with visual impairments to access the content on the website using a screen reader. Additionally, Salesforce has some great resources on designing for accessibility, such as their Accessibility Design Guide
[1] and their Accessibility Best Practices [2].
[1] https://www.salesforce.com/content/dam/web/en_us/www/documents/salesforce-accessibility-design-guide.p
NEW QUESTION # 87 Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space.
Which global user interface setting should be used to solve this problem?
* A. Compact Display Density
* B. Comfy Display Density
* C. Enable Collapsible Sections
Answer: AExplanation:
Explanation
Compact display density is a global user interface setting that allows users to view more content on every screen by reducing the amount of space between page elements and aligning the field labels to the left of the fields. Compact display density is suitable for text information-rich Salesforce orgs, such as Cloud Kicks, that want to maximize the use of limited screen space on laptops. Compact display density can be set as the default for the org by the system admins, or chosen by individual users from their profile menu1.
Comfy display density is another global user interface setting that provides a spacious view with labels on the top of fields and more space between page elements. Comfy display density is suitable for orgs that want to emphasize readability and clarity, or that have more complex or interactive fields. Comfy display density is not the best option for Cloud Kicks, as it would reduce the amount of content that can be displayed on each screen1.
Enable collapsible sections is a feature that allows users to collapse or expand sections on a record page layout. Collapsible sections can help users focus on the most relevant information and reduce scrolling.
However, collapsible sections are not a global user interface setting, but a page layout option that can be configured by the admins. Collapsible sections can be used in combination with either comfy or compact display density, but they do not affect the alignment of the field labels or the spacing between the page elements2.
References: 1: Personalize Lightning Experience Display 2: Collapsible Sections in Lightning Experience Record Pages
NEW QUESTION # 88 Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
* A. Custom Permission Sets
* B. Salesforce Surveys for user Satisfaction
* C. User Engagement Dashboard and Report
* D. Chatter polls
* E. Visualforce App
Answer: B,C,DExplanation:
Explanation
To track and measure the adoption of the new process, CK should use the following Salesforce tools:
User Engagement Dashboard and Report: This tool provides insights into how users are interacting with Salesforce, such as the number of logins, page views, actions, and time spent. It can help CK identify which users are adopting the new process and which ones need more training or support.
Salesforce Surveys for user Satisfaction: This tool allows CK to create and send surveys to its customer service representatives to collect feedback on the new process, such as their satisfaction, challenges, and suggestions. It can help CK measure the impact of the new process on the user experience and satisfaction.
Chatter polls: This tool enables CK to create and post simple polls on Chatter to gather quick opinions or preferences from its customer service representatives. It can help CK engage with its users and get their input on the new process.
References:
: User Engagement Dashboard and Report
: Salesforce Surveys for user Satisfaction
: Chatter polls
NEW QUESTION # 89......
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