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Professionals who pass the Cisco 500-443 exam will be able to demonstrate their ability to design, implement, and administer contact center enterprise solutions using Cisco technologies. Advanced Administration and Reporting of Contact Center Enterprise certification is highly valued by employers and can help professionals advance their careers in the field of contact center enterprise administration and reporting.

To prepare for the Cisco 500-443 exam, candidates should have experience working with contact center enterprise systems and should be familiar with Cisco technologies. They should also have a good understanding of call routing, reporting, and troubleshooting. There are many resources available to help candidates prepare for the exam, including study guides, online courses, and practice exams. With the right preparation and practice, candidates can successfully pass the Cisco 500-443 exam and demonstrate their expertise in contact center enterprise systems.



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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q43-Q48):

NEW QUESTION # 43
What is the purpose of Cisco Unified Intelligence Center (CUIC. in UCCE?

* A. To create and customize reports in UCCE
* B. To troubleshoot database connectivity issues in UCCE
* C. To configure and manage agents and skill groups in UCCE
* D. To configure media routing in UCCE
Answer: A

NEW QUESTION # 44
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

* A. Secondary DNS was changed.
* B. Number of concurrent real-time reports exceeded the system limits.
* C. IP address was changed.
* D. Time zone was changed.
* E. Number of historical reports exceeded the system limits.
* F. Cisco Unified Intelligence Center Publisher is not in service.
* G. Primary NTP server was changed.
* H. Hostname was changed.
Answer: C,D,G,H

NEW QUESTION # 45
What is the function of Cisco Finesse in a contact center enterprise system?

* A. To monitor agent performance
* B. To route incoming calls to the appropriate agent
* C. To record customer interactions
* D. To provide a web-based agent desktop for managing customer interactions
Answer: D

Explanation:
Explanation: Cisco Finesse is a web-based agent desktop that is used in a contact center enterprise system to provide agents with a unified view of customer interactions across multiple channels, including phone, email, chat, and social media.

NEW QUESTION # 46
How can reports be configured and customized in UCCE reporting?

* A. By modifying the UCCE database schema.
* B. By using the reporting tools available in UCCE, such as Cisco Unified Intelligence Center (CUIC).
* C. By modifying system configuration settings.
* D. By creating custom reports using a scripting language.
Answer: B

Explanation:
By using the reporting tools available in UCCE, such as Cisco Unified Intelligence Center (CUIC). Reports can be configured and customized in UCCE reporting by using the reporting tools available in UCCE, such as Cisco Unified Intelligence Center (CUIC). These tools allow administrators and managers to modify report templates, add custom data fields, and create reports that meet specific business needs.

NEW QUESTION # 47
What is the primary function of Cisco Hosted Collaboration Solution for Contact Center (HCS-CC)?

* A. To deploy a UCCE system on-premises
* B. To provide a hosted contact center solution for service providers
* C. To deploy a UCCE system for small and medium-sized businesses
* D. To deploy a UCCE system in the cloud
Answer: B

NEW QUESTION # 48
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