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Professionals who obtain the ServiceNow CIS-CSM certification demonstrate a deep understanding of the ServiceNow platform and its capabilities. They possess the skills and knowledge required to effectively implement customer service management solutions that meet the unique needs of their organizations. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is a valuable asset for professionals who wish to advance their careers in the IT industry.



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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is a highly sought-after certification for professionals in the IT industry. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is designed to validate the skills and knowledge of individuals who specialize in the implementation and management of customer service management solutions using the ServiceNow platform.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

* A. True
* B. False
Answer: A

NEW QUESTION # 96
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

* A. Product
* B. Asset
Answer: A

Explanation:
Explanation

NEW QUESTION # 97
The available case types are: (Choose two.)

* A. Order
* B. Product
* C. Support
* D. Product Support
Answer: A,B

Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html

NEW QUESTION # 98
What is the benefit of a phased release approach?

* A. More time to develop stories
* B. Team members schedules are able to synchronize
* C. Working across multiple systems of record
* D. Delivery of core functionality quickly
Answer: D

NEW QUESTION # 99
Once a major case candidate is approved a major case is created. What then happens to the customer case?

* A. The customer case will automatically be related to a problem
* B. The customer case becomes a child case of the major case
* C. The customer case will be automatically closed
* D. The customer case becomes the parent case of the major case
Answer: D

NEW QUESTION # 100
......

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