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Salesforce ARC-801 exam covers a wide range of topics, including B2B solution design, multi-cloud integrations, data management, security, and user experience. ARC-801 exam also evaluates the candidate's ability to understand customer requirements and translate them into technical solutions. Candidates who pass the Salesforce ARC-801 exam will have demonstrated their ability to design and implement complex B2B solutions using Salesforce technologies, and will be recognized as experts in their field. Design and Implement B2B Multi-Cloud Solutions certification is highly valued by employers and can lead to career advancement opportunities in the Salesforce ecosystem.



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Salesforce Design and Implement B2B Multi-Cloud Solutions Sample Questions (Q103-Q108):

NEW QUESTION # 103
Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessing their order history on B2B Commerce.
Which two options should a Solution Architect consider to improve performance' Choose 2 answers

* A. Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.
* B. Create a custom component to display all order information.
* C. Enable reporting snapshots to store summarised information.
* D. Use external objects instead of standard B2B Commerce Order object.
Answer: A,C

Explanation:
1. Develop an archiving strategy around order records from Salesforce based on criteria that works with customers. This will help to reduce the load on the system by removing older order records that are not frequently accessed.
2. Enable reporting snapshots to store summarised information. This will allow users to access summarised data instead of running resource-intensive reports on large datasets.
According to 1, developing an archiving strategy around order records from Salesforce based on a criteria that works with customer can improve performance by reducing the amount of data stored in Salesforce and improving query efficiency. You can use tools like Data Loader or third-party apps to export and archive old order records that are no longer needed.
According to 2, enabling reporting snapshots to store summarised information can improve performance by reducing the need to run complex reports on large data sets. Reporting snapshots let you report on historical data by capturing data from report results and storing them as custom objects. You can then use these custom objects to create reports and dashboards.

NEW QUESTION # 104
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

* A. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.
* B. Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
* C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
* D. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
Answer: B

Explanation:
journey mapping is a process that helps understand and improve the customer experience across different touchpoints and channels. Journey mapping can help formulate the high-level business vision and desired business outcomes by:
Identifying the customer segments, personas, needs, goals, and pain points Mapping out the current state of the customer journey across different stages and channels Analyzing the gaps, opportunities, and risks in the current state Envisioning the future state of the customer journey that meets or exceeds customer expectations Aligning the future state with the business objectives, value proposition, and success metrics Prioritizing and planning the initiatives and solutions that will enable the future state
https://trailhead.salesforce.com/credentials/architectoverview

NEW QUESTION # 105
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

* A. Recommend Marketing Cloud Personalization.
* B. Recommend Marketing Cloud Account Engagement.
* C. Set up scheduled flows to handleemail sending and tracking.
* D. Develop a custom solution using scheduled Apex to send emails.
Answer: B

Explanation:
For Universal Containers' requirements of sending scheduled emails and tracking opens, Marketing Cloud Account Engagement (formerly Pardot) is the recommended solution. It is specifically designed for B2B marketing automation, including email campaigns, lead nurturing, and engagement tracking. Marketing Cloud Account Engagement can handle the variable volume of emails and provides detailed analytics on email interactions, ensuring UC can effectively communicate with its audience and gain insights into campaign performance, in line with Salesforce's marketing automation best practices.

NEW QUESTION # 106
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

* A. Create a release and change management process to incorporate feedback and fix issues.
* B. Utilize the standard user adoption reports and dashboards to track invoice data.
* C. Provide training and enablement for end users and admins prior to go live.
* D. Compare invoices as produced in both systems to ensure customer invokes are as expected.
* E. Migrate all historical payment methods from the homegrown system.
Answer: A,D,E

Explanation:
https://www.salesforce.com/news/stories/introducing-revenue-cloud/
https://www.salesforce.com/products/cpq/overview/
1. Migrate all historical payment methods from the homegrown system. According to 1, Revenue Cloud helps you manage your billing and payment processes across different channels and systems. To reduce customer impact, you should migrate all historical payment methods from your homegrown system to Revenue Cloud so that you can continue to process payments smoothly and securely for your existing customers.
2. Compare invoices as produced in both systems to ensure customer invokes are as expected. According to 2 and 3, Revenue Cloud allows you to create and manage invoices for your customers based on various factors such as contracts, subscriptions, usage, etc. To reduce customer impact, you should compare invoices as produced in both systems to ensure that they are accurate and consistent with your customer expectations and agreements.
3. Create a release and change management process to incorporate feedback and fix issues. According to 4, following best practices for release and change management can help you improve your revenue performance and customer satisfaction. To reduce customer impact, you should create a release and change management process that allows you to incorporate feedback from your customers, end users, admins, etc., and fix any issues that may arise during or after the go live.

NEW QUESTION # 107
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2 answers

* A. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
* B. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
* C. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.
* D. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
Answer: A,D

Explanation:
Packaging is a way of organizing and distributing your customizations and applications on the Salesforce platform1. Packaging can help you manage changes across different environments, such as sandboxes and production2.
Designing the package as modular, loosely coupled units of metadata rather than large chunks of an org is a best practice for packaging3. This can help you avoid dependencies and conflicts between different packages and clouds3. It can also make your package easier to maintain and upgrade3.
Only utilizing one functional automation tool (Flow, Workflow Rules, Process Builder) per object is another best practice for packaging4. This can help you avoid performance issues and unexpected behaviors caused by multiple tools triggering on the same object4. It can also make your package easier to debug and test4.

NEW QUESTION # 108
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