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Cisco Customer Success Manager Sample Questions (Q63-Q68):

NEW QUESTION # 63
What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

* A. operational
* B. corporate culture
* C. business
* D. technical
Answer: A

NEW QUESTION # 64
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

* A. Speak with internal contacts to understand the customer sentiment and outstanding escalations.
* B. Engage with the account team to understand the expansion opportunities.
* C. Perform a deep analysis of all the sales orders for the past 24 months.
* D. Build an understanding of your customer's business and market trends and priorities.
Answer: D

NEW QUESTION # 65
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

* A. Twice yearly student and staff surveys with two
* B. Measure the number of complaints raised by students
* C. Combination of tailored surveys and IT tools-based metrics
* D. Implement staff Super Users to provide feedback
Answer: B

NEW QUESTION # 66
In which lifecycle stage would a lack of skilled resources be identified as a barrier?

* A. late-stage adoption
* B. sales proof of concept
* C. solution renewal
* D. early-stage adoption
Answer: B

NEW QUESTION # 67
At which lifecycle stage does the Customer Success Manager identify the solution purchased?

* A. Select
* B. Implement
* C. Onboard
* D. Purchase
Answer: A

NEW QUESTION # 68
......

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