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Genesys GCP-GCX certification exam is an industry-recognized certification that demonstrates a person's proficiency in Genesys Cloud CX. It is designed to help individuals stand out in a competitive job market and advance their careers. Genesys Cloud CX Certified Professional - Consolidated Exam certification is also recognized by Genesys, which is a leading provider of customer experience solutions.



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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q85-Q90):

NEW QUESTION # 85
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

* A. Contributor
* B. Full Access
* C. Collaborator
* D. Read-Only
* E. Partial
* F. Write-Only
Answer: A,B,D

NEW QUESTION # 86
_________ binds the numbering plan with the trunk.

* A. Edge
* B. Inbound route
* C. Outbound route
* D. Edge Group
Answer: C

Explanation:
Outbound route is what binds the numbering plan with the trunk in Genesys Cloud CX Telephony Admin menu. An outbound route is a logical connection that allows voice communication from Genesys Cloud CX to an external system or network using a trunk. An outbound route can have various options configured to define its behavior and performance, such as:
Numbering plan
Trunk
Classification
Priority
An outbound route binds the numbering plan with the trunk by specifying which numbering plan and which trunk to use for outgoing calls based on the classification of the destination number. An outbound route can also specify the priority of the trunk to use when multiple trunks are available for the same classification. Reference: https://help.mypurecloud.com/glossary/outbound-route/ https://help.mypurecloud.com/articles/add-an-outbound-route/

NEW QUESTION # 87
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

* A. Disable Location Detection
* B. Password Expiration
* C. Disable Genesys Cloud CX Login
* D. Open Admission
Answer: C

NEW QUESTION # 88
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

* A. Agent Login-Logout Details Report
* B. Agent Metrics Export Report
* C. Agent Quality Details Report
* D. Agent Metrics Report
Answer: B

Explanation:
Explanation
The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent. References:
https://help.mypurecloud.com/articles/agent-metrics-export-report/
https://help.mypurecloud.com/articles/agent-metrics-report/

NEW QUESTION # 89
Which of the following best defines the ACD evaluation method Best Available Skills?

* A. A Matches the interaction to the first available agent who has all of the requested skills.
* B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating
* C. Looks for the first available agent and Ignores any skill requirements
* D. The average is calculated using the agent's proficiency rating for each of the requested skills
Answer: B

Explanation:
The Automatic Call Distribution (ACD) evaluation method "Best Available Skills" in Genesys Cloud CX is designed to optimize the matching of interactions to agents based on skill proficiency. This method evaluates the skill proficiency ratings of the first 100 available agents and selects the agent with the highest average proficiency rating across the required skills for the interaction. This approach ensures that the most qualified agent is chosen to handle the interaction, leading to improved customer satisfaction and more efficient resolution of inquiries.

NEW QUESTION # 90
......

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