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Salesforce ADM-261, also known as the Service Cloud Administration Exam, is a certification exam designed for professionals who are responsible for managing the Service Cloud environment in Salesforce. ADM-261 exam is designed to test the candidate's knowledge and skills related to the administration of the Service Cloud platform, including its features, functionalities, and best practices.

To prepare for the ADM-261 examination, candidates should have completed the Service Cloud Administration course offered by Salesforce. This course covers all the concepts and topics necessary to pass the certification exam. In addition, candidates should have practical experience working with Service Cloud as an administrator, consultant, or implementation specialist. This practical experience will help them understand the real-world challenges of Service Cloud administration.

Salesforce ADM-261 Certification exam is a valuable credential that demonstrates the candidate's proficiency in Service Cloud administration. Service Cloud Administration certification is recognized globally and is highly regarded by employers looking for skilled Service Cloud administrators. Service Cloud Administration certification offers a competitive advantage to candidates in the job market and enhances their career prospects.



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Salesforce Service Cloud Administration Sample Questions (Q250-Q255):

NEW QUESTION # 250
The cost of service forUniversal Containers contact centers has steadily increased.
What solution should a consultant recommend to help reduce the cost of service? (Choose 2)

* A. Create auto-response templates for incoming emails
* B. Enable Ideas in a customer portal
* C. Enable Live Agent to handle incoming service inquiries
* D. Enable Chatter for agent collaboration
Answer: C,D

NEW QUESTION # 251
UniversalContainers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly.
Which two features should a Consultant recommend? Choose 2 answers

* A. Activate quick test
* B. Create quick actions
* C. Deploy Pre-Chat form
* D. Configure LiveMessage
Answer: A,C

NEW QUESTION # 252
Universal Containers recently rolled out a Salesforce Knowledge implementation; however, users are finding unreliable and unrelated Knowledge Articles displayed in the Knowledge One widget in the Salesforce Console.
Which two actions should a Consultant recommend to address the lack of quality checking?
Choose 2 answers

* A. Set up an intuitive Data Category hierarchy
* B. Restrict the Manage Articles user permission
* C. Require that an article be added when closing a case
* D. Enable and configure wildcards for article searches
Answer: A,B

NEW QUESTION # 253
A customer isplanning a Service Cloud implementation. The customer's current database has the following number of records:
* 10 million cases
* 1 million accounts
* 3 million contacts
When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

* A. Result may be slow when searching for records
* B. Related lists on the case object may be slow to populate
* C. Salesforce reporting speed may be affected
* D. The Salesforce org may be slow during the data import
Answer: A,C

NEW QUESTION # 254
Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL)to align with industry best practices?

* A. Telemarketing center
* B. Human Resources (HR) help desk
* C. Information Technology (IT) help desk
* D. Telesales center
Answer: C

NEW QUESTION # 255
......

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