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SAP C_C4H47I_34 Exam Syllabus Topics:
Topic
Details
Topic 1

* Master Data: The topic of mastering data delves into maintenance of Products, Registered Products, and Pricing. It also focuses on maintenance of Individual Customers, Contacts, and Accounts.
Topic 2

* Activities Management: The topic of Activities Management focuses on Working with Call Lists. Additionally, it discusses the Task Manager.
Topic 3

* General, Company, Users and Control Settings: The topic focuses on management of General settings and the creation of Employees, and Users. It also discusses Business roles such as Organizational structure and authorizations.
Topic 4

* Introduction to SAP Sales Cloud Version 2: This topic discusses the discovery of the main features and the available integration scenarios. It also familiarizes you with SAP Sales Cloud Version 2.
Topic 5

* Playbook, Digitial Selling Workspace and Guided Selling: Questions of Guided Selling, Working with Playbook, and Digitial Selling Workspace appear in the topic of the Playbook, Digitial Selling Workspace and Guided Selling.
Topic 6

* Set-up of sales specific capabilities: It focuses on setting up of sales specific capabilities, integration of TeamZ, and configuration of Leads. Furthermore, it discusses Pipeline management, Forecast Tracker, Email Channel, and Activities.
Topic 7

* Machine Learning: The sub-topic of the Machine Learning topic is using ML in SAP Sales Cloud Version 2.
Topic 8

* Leads and Opportunity Management: The topic Leads and Opportunity Management deals with sub-topics of Leads and opportunities. It also discusses Forecast Tracker and Pipeline.



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SAP Certified Application Associate - SAP Sales Cloud Version 2 Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which Machine Learning insight shows sentiment detection of surveys and emails?

* A. Machine Translation
* B. NLP Classification
* C. Business Text Intelligence
* D. Profanity Check
Answer: B

Explanation:
NLP Classification is a machine learning scenario that can identify the language, sentiment, and other entities of tickets created from surveys and emails. It can also automatically populate the relevant fields in the ticket based on the extracted information. NLP Classification is part of the Machine Learning in SAP Cloud for Customer feature, which requires an SAP Service Cloud enterprise license or an Agent Console Add-On license. References = Machine Learning in SAP Cloud for Customer - SAP Online Help, Ticket NLP Classification section; How to set up Machine Learning Scenarios - SAP Service Cloud Version 2 - openSAP Microlearning, video transcript.

NEW QUESTION # 18
What work center must a Sales Representative access to view the data visualizations produced by Relationship Intelligence?

* A. Playbooks
* B. Guided Selling
* C. My Network
* D. Activity Manager
Answer: C

Explanation:
Relationship Intelligence is a feature of SAP Sales Cloud Version 2 that provides insights into the level of engagement with external customers and the strength of relationships within the organization. To access Relationship Intelligence, a Sales Representative must use the My Network work center view, where they can see the relationship summary for all accounts and contacts in a single view, as well as the Hugrank, which indicates the relationship strength based on email and calendar activities. The My Network work center view also allows the Sales Representative to follow relationship recommendations, such as trending and fading accounts, and request warm introductions from colleagues who have stronger relationships with the contacts. References = Setting up Relationship Intelligence, Relationship Intelligence, Relationship Intelligence | SAP Help Portal, Relationship Intelligence - SAP Sales Cloud

NEW QUESTION # 19
As an Administrator, which of the following Interaction filters can display as part of Customer Insights for Accounts? Note: There are 3correctanswers to this question.

* A. Sales Quotes
* B. Opportunities
* C. Emails
* D. Chats
* E. Phone Calls
Answer: C,D,E

Explanation:
Customer Insights for Accounts is a feature that allows you to view and analyze the interactions and activities of your customers across different channels and systems. As an Administrator, you can configure the interaction filters that display as part of Customer Insights for Accounts. The available interaction filters are:
Chats, Phone Calls, Emails, Surveys, and Tickets. Sales Quotes and Opportunities are not interaction filters, but they are part of the Account Metrics that show the sales performance of your customers. References = SAP Service Cloud Version 2 | SAP Help Portal, In Version 2, Configure Customer Insights by defining personalized key ... - SAP Community

NEW QUESTION # 20
Which is a valid assignment of pricing components in SAP Sales Cloud Version 2?

* A. A pricing procedure is assigned to an access sequence.
* B. A condition table is assigned to a pricing procedure.
* C. A condition type is assigned to a condition table.
* D. An access sequence is assigned to a condition type.
Answer: D

Explanation:
An access sequence is a search strategy that determines how the system finds valid condition records for a condition type. A condition type is a pricing element that defines the characteristics of a price, discount, surcharge, or tax. A condition type can be assigned to one or more access sequences, but an access sequence can only be assigned to one condition type. Therefore, option B is the correct answer. References = Setting up Pricing, SAP Sales Cloud Version 2 Features

NEW QUESTION # 21
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?

* A. The Business Configuration
* B. The SAP For Me Portal
* C. The Administration Console
* D. Scoping Elements
Answer: A

Explanation:
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning

NEW QUESTION # 22
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