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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q12-Q17):

NEW QUESTION # 12
A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.
Which features are required to automate the validation of the date of birth?

* A. Content
* B. Files
* C. Attachments
* D. Intelligent Form Reader
Answer: D

Explanation:
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a driver's license or passport. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_reader.htm&type=5&

NEW QUESTION # 13
A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

* A. Enable Chatter
* B. Customer Community Licenses
* C. Migrate Users to Lightning Experience
* D. Customer Community Plus Licenses
* E. Enable Web-to-Lead
Answer: A,B,C

Explanation:
Explanation
Customer Community Licenses, enabling Chatter, and migrating users to Lightning Experience are three prerequisites that should be advised to the Public Sector Organization (PSO) before using Public Sector Solutions (PSS) components to create a portal for grant applications. Customer Community Licenses are licenses that can be used to create external users who can access data and records in Salesforce, such as grant applicants. Enabling Chatter is a feature that can be used to enable collaboration and communication among users in Salesforce, such as grant reviewers. Migrating users to Lightning Experience is a process that can be used to switch users from Salesforce Classic to Lightning Experience, which is the user interface that supports PSS components.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_grants_management.htm&type=5&lan

NEW QUESTION # 14
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

* A. Create or modify a share group for the Profile used for the Site that gives access to Cases
* B. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
* C. Create or modify a permission set that gives access to Cases owned by the support team
* D. Change the Organization-Wide Default settings for Case to Public Read/Write
Answer: B

Explanation:
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them. Reference: https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm

NEW QUESTION # 15
A government agency wants to digitize hundreds of PDF forms for its employees.
Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

* A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
* B. Salesforce Flows, Customer Community, and Individual Account
* C. Salesforce Flows, APEX, Custom Objects, and VisualForce
* D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community
Answer: A

Explanation:
Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community are the most important features of Employee Experience for Public Sector to address the opportunity of digitizing hundreds of PDF forms for employees. Employee Experience for Public Sector is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Salesforce OmniStudio is a component of Public Sector Solutions that can help public sector agencies to create guided digital forms using OmniScripts. Flows are tools that can help public sector agencies to automate business processes using flows. Employee and Public Sector Data Models are components of Public Sector Solutions that can help public sector agencies to store and organize data using standard and custom objects. Employee Community is a component of Public Sector Solutions that can help public sector agencies to create a digital experience site for employees to access resources and services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&language=en_US

NEW QUESTION # 16
A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

* A. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled
* B. Volunteers can automatically claim reimbursements for the expenses.
* C. Chatbot for volunteers
* D. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities
Answer: A,D

NEW QUESTION # 17
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